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Mediation


Conflict can occur in any organization, but they don't have to be insurmountable. We are trained to help you resolve conflict and create a productive work environment. We encourage open communication, empathy and collaboration as ways to arrive at sustainable solutions that are acceptable to all parties.

Conflicts alone are not the problem, but rather the way we deal with them.

Within a professional context, mediation is an effective out-of-court procedure for conflict resolution. A neutral mediator, guides structured discussions in order to develop future-oriented solutions that meet the interests and needs of the conflicting parties. The mediator does not act as a decision-maker; instead they guide the conflicting parties through cooperative discussions, which enable them to develop customized solutions and to reach binding agreements.

Possible reasons for mediation

Conflict resolution in the team

When there are internal conflicts within a team, mediation can help to address communication problems and restore functioning cooperation. For example: if there is a disagreement about work distribution or a clash of different working styles.
interdisciplinary challenges

Different perspectives can generate conflict in teams that include different areas of expertise. Mediation promotes understanding and cooperation. For example: When there are tensions between developmental and communications departments.
supervisor-employee relationships

Conflict between supervisors and employees can affect performance. Mediation creates a trusting environment wherein to resolve misunderstandings. For example: When there are ambiguities about expectations and tasks.
change processes

In times of organizational change, fears and uncertainties can lead to conflict. Mediation helps promote an acceptance of new directions. For example: When conflicts surface during restructuring.

The goal of mediation is to find constructive and autonomous solutions to conflicts and tensions between employees or teams. Successful mediation promotes a healthy work environment, improves interpersonal relationships and contributes to long-term productivity.

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